Appointed Representatives Oversight

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SUP 12 • Principal firm supervision of the AR network • F&P, monitoring, attestations, terminations

Appointed Representatives Oversight

Select a workflow from the dropdown above to load that AR’s SUP 12 oversight record.

AR Identity

AR Name *

AR Appointment Details

AR Appointment Date

AR Relationship Start Date

AR Relationship End Date

Contact Information

Primary Contact Name

Contact Email

Contact Phone

Website

Registered Address

Trading Address

Activities

Business Description

AR Web & Social Presence

External-facing channels to monitor for financial-promotion compliance — COBS 4 / SUP 12.6.10G.

Website

Facebook

Twitter / X

Instagram

YouTube

TikTok

Snapchat

AR Permissions & Scope Map

Each AR’s regulated activities, scope perimeters, customer types, geographic perimeter — within principal’s permissions per SUP 12.4.2R

Evidence

Due Diligence Documents

Track completion status of required due diligence documents for this AR.

Document	Status	File

User Management 0 users

Manage users who can review and submit items on behalf of this Appointed Representative.

#	Name	Email	Role	Status	Actions

AR Risk Tier

Sets the supervisory cadence and intensity for this AR. Saved instantly.

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SUP 12 Health

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No data yet

Pillar-weighted composite

Complete

Partial

Not Started

Network Pulse

Active ARs

0 AR · 0 IAR

Approved Persons

Across the AR network

Active Issues

No live AR breaches

Network Attestations

Approved

Pending

Missing

0% of submissions approved

Risk distribution across submissions

No attestation data yet

Network Attestation Metrics

Aggregated from every AR’s most recent attestation.

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SUP 12 Section Heatmap

Every SUP 12 section — click a tile to jump straight to it.

Complete In Progress Not Started

AR Risk Distribution

Residual risk rating across the AR network — SUP 12.6.

ARs need attention

Red + Amber + Unrated across the network.

ARs

RAG comes from (1) a manual override on the AR Profile, (2) auto-derivation from per-section toggles, or (3) the AR’s latest attestation. Unrated ARs need one of these signals.

Network Action Board

Every open follow-up across the network — aggregated.

Document Expiry Watch

Documents for this AR expiring soon — PI insurance, AR agreement, F&P assessments, training certs, financial period. Click any bucket to see the list.

As of today

Click a bucket above to see which documents fall in that window.

Cross-AR Comparative View

Every accessible AR side-by-side — risk tier, RAG, last monitoring visit, open issues, days since attestation, next F&P due. Click any header to sort.

SUP 12 Compliance Checklist

0/25 Met

AR Commercial Profile

Fees collected from this AR · customer-segment split · regulated vs non-regulated income · agreement expiry. Drives RAG and informs risk-rating.

Fees (annual, £)

Establishment fee

Monthly fee

Revenue fee

Day-rate fee

APER fee

Complaints fee

Fin-prom approval fee

Lifetime value

Customer segment split (%)

Retail / consumer

Commercial

Income breakdown (YTD, £)

Regulated income

Non-regulated income

Agreement expiry

AR Financial Monitoring

SUP 12.5.1R — periodic capture of each AR’s revenue, profit, capital adequacy and solvency ratio. Drives the financial-viability dimension of risk tiering and early-warning escalation.

Evidence

Intensified Monitoring Plans

SUP 12.6.13R — the principal’s documented response when an AR is presenting elevated risk (prior-year Red/Amber) or when proactive intensification is warranted. Captures cadence changes, owner SMF and outcome on resolution.

Audits & Supervisory Meetings

SUP 12.6.10G — per-AR audits, supervisory meetings & visits: scope, findings, RAG, actions, next due

Evidence

Remediation actions raised from audits & supervisory meetings. Each links back to the audit / meeting that raised it — add one here (choose it) or from inside an audit / meeting’s edit modal.

Second-Line Audit

All second-line review activity in one place — Financial Promotion, Customer-Outcome File, Complaints, Training & Competence, Risk Re-Assessment and Other. Pick the type when logging an entry.

Evidence

Customer File Sampling

Per-AR sample-based file review — structured PASS / FAIL / EDIT outcome with root cause and remediation tracking. Sits under each Second-Line Audit as the file-level evidence.

Evidence

Conflicts of Interest

Declared conflicts — SUP 12.4.4G / SYSC 10. Mitigations + residual risk + status.

Evidence

Annual Reviews per AR

SUP 12.6 / 12.6A — formal annual review & continuation decision (Continue / Conditions / Terminate).

Evidence

AR Agreements

Signed agreements + amendments — SUP 12.5.2R / 12.5.3R. Effective date, signatories, expiry.

Evidence

Termination Pre-Notification

SUP 12.6A.1R deliberation audit trail — logged when termination is under consideration. Rationale, customer-protection plan, target decision date, outcome. Links forward to the termination register if it proceeds.

Evidence

AR Termination Register

Structured exit pack — FCA & SUP 15 notifications, AR Agreement wind-up, the 8-item customer-protection checklist, post-termination monitoring + lessons learned. SUP 12.6A / 12.7 / 12.9.

Evidence

External Readiness — s.166 + FOS

Principal’s preparedness for FCA Skilled Person (s.166) review and FOS escalation. Captures the nominated leads, contact log and document-production rehearsal status. One record per year. Open FOS cases are tracked per-AR on the Complaints tab.

Material Changes (notified by AR)

SUP 12.6A.2R — log of material changes the AR notifies the principal of. Tracks the change, whether FCA Connect notification is required, principal review and impact on permissions / oversight.

Evidence

FCA Notifications Log

All FCA Connect notifications — appointment, variation, change of details, termination, breach (SUP 15).

Evidence

FS Register Status

Confirm each AR’s FS Register entry is correct — SUP 12.7.

Open FCA Register →

Last confirmed

Confirmed by

Mismatches found

FCA Correspondence Log

Letters, emails, supervisory queries, s.166 / skilled-person engagements.

Evidence

AR Policy Register

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AR Communications

Network bulletin log — policy updates, regulatory bulletins, training reminders and other comms from principal to AR(s). Captures audience + acknowledgement for SUP 12.6.7G evidence.

Evidence

Annual Board Sign-Off

SUP 12.6A.1R — the governing body must sign off the annual SUP 12 self-assessment of the AR network. One record per year, signed by the responsible SMF, evidenced by the Board minute.

Pending Approvals

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Filter

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Customer-Outcome Testing Methodology

SUP 12.6.10G + 12.6.15G + DISP 1.3 — the principal’s documented sampling + testing approach for monitoring AR customer outcomes. One record per year.

Per-AR Outcomes

Loading outcome data — imported from each AR’s Consumer Duty module + manual entries below.

Click Refresh imported to pull Consumer Duty data, or Add manual entry for ARs that don’t use the CD module.

Attestation history

Every submission received — newest first

Live AR Issues / Breaches

Open AR breaches and issues — SUP 15 notification only applies to significant breaches.

Evidence

Closed Issues / Lessons Learned

Historical AR issues with debrief notes, root-cause analysis, lessons captured.

People on file —

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Appointed Representatives Oversight

Appointed Representatives Oversight